FAQ’s

FAQ’s


Our studio has compiled a list of questions most often asked by our Seattle area clients. If you have other questions, feel free to email us at info@eventsbyhr.com. You may click on any one of the questions in the “Index of Questions” for a shortcut to the answer; or you may browse all of the questions and answers in the “Full Q&A.”

 

General Questions


Q: What do you mean by “a complete set of images”?

A: A complete set of images is just that – all the edited images we take at your event. When we photograph a session or event, we tend to overshoot. What this means is many times, we may take more than one shot in order to capture the desired image for you. We eliminate test shots, duplicate images, shots that are out of focus and shots with bad expressions or other qualities that may dilute from your overall photography package. Many events we photograph take place in low light, which means we have to use a lower aperture (more narrow depth of field). To compensate, we take a few extra shots to make sure the camera is focusing on the intended target. Our goal is to not capture the action, rather the emotion of the event. In trying to get those moments, your facial expression has to be just right. In these cases, we may take a few extras pictures to ensure we have the best shot.

One thing we’ve learned over time is our clients differ on what they consider important as for pictures. What we like and what our clients love may differ. So with this in mind, we tend to be very liberal on what we deliver, which means you will get a lot of pictures. Many you will cherish, some may be passé, but we’d rather you decide.


Q: Does your studio provide videography services?

A: Yes. We have several skilled videographers providing their services to our studio. Inquire with our studio for more detail.


Q: Have you shot at my venue before?

A: In all likelihood, yes. Yet, in the Seattle area, there are literally hundreds of different wedding venues and many more opening up as time goes by. I n the event we haven’t shot at your venue before, we will attempt to make a trip out to your venue before we photograph your wedding to familiarize ourselves with the layout. We will do extensive online research prior to your wedding day to ensure we are ready to go on your big day.


Q: Do you do destination weddings? What additional fees are associated with destination weddings?

A: Yes, while we are based in the Seattle area, we can travel to almost any location in the world. We have photographed in many locations throughout the United States, Canada, Mexico, the UK, France, and Vietnam. And since Ryan holds dual US-German Citizenship, he can legally photograph in all the European Union countries without having to secure the work permits required for non-EU citizens.


Q: How many photographers do you have working for your studio?

A: We have two owners (Heather & Ryan) as well as four other photographers who own their own studios, but work with our studio on key dates. Every photographer working for our studio uses professional grade equipment and has at a minimum of five years experience photographing weddings.


Q: Which photographer will be shooting my wedding?

A: In most cases, it will be both Heather & Ryan photographing your wedding. On higher demand days, we occasionally split where Heather will photograph one wedding with a second photographer and Ryan will photograph another wedding with a second photographer. But you are guaranteed to have one of the owners at your wedding.


Q: We don’t need full wedding & reception coverage. Can you do partial day coverage?

A: We have packages that provide for smaller amounts of coverage. These packages are called our Elopement Collections. They are available on non-peak days and give you the same quality of photography as our main wedding photography packages, but provides for smaller amounts of coverage.


Q: Does your studio do other types of photography besides weddings?

A: Yes, in addition to weddings, we also photograph engagement sessions, family portraits, senior portraits, headshots, newborns and children as well as real estate and commercial projects. Heather also photographs boudoir and bridal boudoir. Contact us for more details.


Style, Quality and Consistency


Q: Can I see a full event from start to finish?

A: Yes, of course you can. In fact, we encourage it. At our initial consultation, we will bring with us examples of full weddings we’ve photographed from start to finish. We are proud of our work, and we want you to be comfortable with the quality and consistency of our work as well.


Q: My venue is dark. Can you photograph a low light venue?

A: We have experience photographing in the darkest venues in the Seattle area. Dimly lit venues, dark winter days and rooms with a cherry wood finish can create a challenge for almost anybody. Our studio has invested heavily in our equipment. We have camera bodies and lenses that are specifically designed to photograph in a low light environment. We also have supplemental lighting that we can deploy in order to ensure we get the best images for you.


Q: Are your second shooters as good as you?

A: Absolutely In fact, some of them have been photographing longer than we have. We take the quality and skillset seriously when choosing our second shooters. We guarantee that the quality and style of photography you receive will be consistent with the high standards our studio has come to be known by.


Post Production Questions


Q: Do you shoot in JPEG or RAW?

A: We shoot images in RAW format. This format does not compress the image like a JPEG image does. This way, all the information is available to our post production software if your photograph requires changes.


Q: Do you edit all the images in our image download?

A: Yes we do. We touch every image we deliver to you. We look at every image for color correctness, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections. Many photographers only color correct a few images, or they may make you choose the images you want and only correct those. Not us. We edit every image we provide to you.


Q: Do you retouch the images, like removing blemishes, bags under the eyes or loose hairs?

A: This is a service that we offer, but is not included in the standard editing. Since we deliver well over 1,000 images to you, the time it would take to correct every images in this manner would in all likelihood take months, if not close to a year to perform. We can do this, but it would be at an additional cost. Contact our studio for more details.


Wedding Day Questions


Q: How many hours do you suggest we set aside for wedding day photos?

A: This is a great question. The amount of time we suggest really depends on your goals and expectations for your wedding photographs. Over the years, we’v found that our clients have different expectations with regards to how they want to utilize their wedding photography. Some want to focus on the ambiance of the day, the getting ready shots and the bride and groom together. While others want it to be a celebration of friendship – paying close attention to family members and friends. Whatever your goal is, we can help by suggesting a timeline that will accomplish your goals.


Q: What do you suggest for a wedding day timeline as for photographs?

We typically recommend that brides and grooms consider the following timeline suggestion when planning their wedding day. Having the right timeline is key to ensuring you get great photographs, don’t feel rushed and provide your wedding guests with a great experience.

Getting Ready & Preparation Shots – Duration: 1 to 1.5 hours

This timeline allows us to get the bride & groom getting ready, from hair and makeup to the finishing touches. This time will also allow us to get the untouched shots of the dress, shoes and other jewelry.

We typically like to split our time evenly with the girls and the guys, though most of the time the guys are much quicker at getting ready.

The Bride & Groom Session – 1 to 1.5 hours

It starts with a first look and continues on with getting shots of the two of you. Due to the demands a wedding has on the bride and groom, we highly suggest doing these pictures before the ceremony. That way you can enjoy the rest of your day without having to worry about taking too much time out for photos. Also, this is when the makeup and hair are fresh. We will set up a first look moment so it will be a surprise when you see each other. Be sure to give us at least a full hour so we can capture the amazing shots you see in our portfolio.

Family Formals – Duration: .5 to .75 hours

This is the time we get pictures of all your family members and close relatives. This can be done at the alter or any place that is nice. We will look for a spot that is easy for your family to get to. When we are photograph your family, we typically work from large to small, bride’s family to groom’s family. That way we can get as many people back to the wedding quickly without having to worry about pulling people out of the wedding for too long.

Bridal Party (Optional) – Duration: 0.5 hours to 1 hour

This is where we take the bridal party out for some fun shots with the bride and groom. We recommend completing this before the ceremony so that you can rest and enjoy your day afterward.


Q: What if we don’t have time to get all the photographs we want?

We try our best to get the photographs you want. But for reasons beyond anybody’s control, the timeline may not give us enough time. For example, if you want to take pictures in Seattle at Kerry Park or Pikes Place Market, but your timeline won’t allow for the time it takes to get there, pictures can be taken on another day. In cases where the timeline doesn’t allow for extensive bride & groom shots, you can opt for a bridal session in the weeks or months following your wedding day.


Q: I have downtime between events on my wedding day. Will I be charged for that downtime?

A: Our full wedding & reception coverage provides you with eight full ours of wedding and reception coverage. Due to the nature of wedding photography, this time is consecutive, which means if you have a long break in between your ceremony and reception, we may need to consider this in our quote to you. But with 98% of all weddings we photograph, there is usually no issue and we are able to cover the wedding within our full wedding & reception coverage timeline.


Q: What happens if we go over the contracted amount of time?

A: We understand that not everything goes as planned during a wedding. We’re not clock watchers and we don’t leave on the dot when the contracted time is up if there are still events occurring (i.e. first dance, cake cutting, etc.). If all the events have taken place and you would still like us to stay even longer, you can extend your coverage. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 30-minute increment.


Q: Why do we need to charge for additional coverage?

A: We’ve dedicated the entire day to your wedding, so we won’t be racing off to catch other plans that evening. However, we need to charge for additional coverage primarily because there are costs of having our team stay for additional hours. Furthermore, the additional photos taken will need to be post produced which adds to our overall costs.


Album Questions


Q: How long does it take to get my album?

As with our other products, production times vary. However, you can typically expect to receive your album 4-6 weeks after placing the order. The process before placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the amount of changes you request after the initial designs. Some brides complete this within a month or two; others take over a year.

Similar to the post production process, if you require rush-processing, a fee of $150.00 will be charged. Additional fees for rush shipping may also apply.


Q: What album companies do you offer?

We have accounts with most of the major printers, including Graphi Studio, Leather Craftsmen, Millers, and Finao. After testing the durability, print quality/consistency, and cover style options, we have narrowed our printing partners to offer the best quality. If you prefer the styles of any other album makers, we would be glad to accommodate your request. Additional fees may apply depending on the printer you choose.


Q: How many pages and images do we get in our wedding day album?

A: Depending on the package you select, the Caesar’s package comes with 20 pages and between 50 and 75 images. The Venetian and Bellagio package comes with 30 pages and between 75 and 125 images. The parent albums are similar to the albums contained in the Caesars package.


Q: Can I add more pages and images to my album?

A: Each additional spread (2 pages) can be added for additional cost in increments of 5 spreads (for example, 5 spreads, 10 spread, 15 spreads, 20 spreads, etc.).


Q: Do you guys provide framing services as well?

A: We do not provide framing services, however, we can provide you with recommendations on where to purchase and frame your images.


Q: How do I get started on my wedding album?

Here is a link to our album design process and instructions.


Q: Do you offer engagement albums and guest books for the wedding?

This process is very similar to our album design process. Just reach out to our studio for more information.


Image Download and Legal Questions


Q: What size can we print our photos up to with our full resolution image download?

A: In most cases, you can print your photos up to 20×30 without any quality loss. If you’d like to print larger than 20×30, we highly recommend ordering through our studio. This ensures that we are kept in the loop and can address any quality issues that may arise from the our lab partner. Please reach out to our studio for more information.


Q: What rights do I have to the digital prints?

A: You have the right to reprint images whenever you want. However you may not sell your images for profit or publish your images without the written consent of Events by Heather & Ryan.


Q: My family and friends want some of the image files from my wedding. Can I give it to them?

A: This is the question of the day. I always like to make the comparison to ordering music off iTunes or the Amazon store. If you buy a song and download it, can you distribute that song to your family & friends? Legally, the license only applies to you, and transferring that song to anybody else is against the license you purchased for the song. The same applies to the image files from your wedding. The license we give you is for your own personal use. We ask that you direct any family members and friends to our website to order any prints they are looking for. We’ve kept our image prices well below industry norms, and in a lot of cases, your family and friends can purchase your entire set of wedding images (should they want to) for only $150. But this policy helps keep our prices affordable for many brides who want high quality, yet affordable wedding photography.


Q: Do you provide the RAW files from my engagement session and/or wedding day?

A: Each of our packages comes with a full resolution image download. However, we typically do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. However, on occasion we may provide RAW images along with our post-produced JPG’s for an additional fee and restrictions. Inquire with our studio for more details.


Q: How many images do you deliver on the image download?
A: For a 1 hour engagement session we typically deliver 50-100 images and for a wedding we typically deliver 150 images per hour of coverage. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.


Q: Do you provide the digital downloads after our event?

A: Yes we do. All of our packages come with Full Resolution image download. You will be able to download these images from our partner site at photos.eventsbyhr.com.


Q: What if I lose my images?

A: There is a $75 replacement charge for additional downloads after the event has been archived (typically after 1 year), unless you purchase an additional session, in which case your entire catalog of images will be reuploaded. We strongly suggest you make at least one copy of the download when you receive it from us.


Q: Do you use Dropbox?

A: Yes we do, but in very limited cases where you are not able to download the images from photos.eventsbyhr.com. In the event we deliver the images to you via Dropbox, we will only keep your wedding active on that site for 30 days. After that time, we will remove your images and you will be subject to a $75 re-upload fee should you need to download them again on a future date. Please do not use the Dropbox link for storage and access of your wedding images. You are highly encouraged to copy the images to your own hard drive.


Equipment questions


Q: What type of camera/equipment do you use?

A: We use the latest and greatest in camera gear. Here’s our gear list.


Business Insurance and Image Backup Questions


Q: Do you backup your images? How long do you keep our images for?

A: We take backing up your images seriously. Our camera bodies write to two cards, and once we leave your wedding, the two cards are separated to ensure if one is lost, they are not together. Within two hours after your event, your images are loaded on our server and they are then copied to an off site location for backup. So by the time you wake up the next morning, your images are saved in four separate locations. The day after your wedding, we have a team of minions that painstakingly sketch out and draw each of your wedding images in the event something catastrophic happens. With this said, we’ve never lost an image (we’ve never even had refer back to our minion backups either).

We keep your images indefinitely. Every wedding and event we’ve photographed since 2007 is saved. We have over 60TB of storage space, so we do not need to delete events in order to make room for newer ones. Once our storage space gets full – we simply add more storage.


Q: Do you have liability insurance?

A: Yes. Our liability insurance covers us as well as anything we may do at your wedding event. Many venues require the photographer to have Liability Insurance, and we’d be happy to provide our proof of coverage to your venue if required.

Don’t be mistaken by studios who use their homeowners or renters policy to provide coverage for your event. We’ve heard of this, and we shake our heads because this exposes you to an enormous amount of liability. If your guests trips over our gear, professional business insurance will cover them, but a homeowners or renters policy won’t. We have a business liability policy.


Meeting Policy Questions


Q: How do you typically meet with potential clients?

A: Typically we can meet up over coffee (at a Starbucks or Tully’s). But in the event you are out of town or have a busy schedule, we can meet over Skype.


Q: Our parents/friends live in Seattle, but we live elsewhere. Can our parents/friends meet with you instead and give us the information?

Normally this isn’t an issue. But we would like to meet first with the person who has the most at stake with the wedding photography – that being the bride & groom. We can meet with family members and friends, but typically we will only do so after a telephone meeting or a Skype meeting with the bride and groom.


Q: How do I set up an appointment to meet you in person and see some of your work?
A: Fill out our contact form Contact, or call our studio at 425.610.9223.


Reservations and Payment Questions


Q: How do I reserve you for my date?
A: All dates are reserved once we receive your electronically signed agreement and deposit. We realize that many of our brides and grooms are the ones paying for the wedding. We have flexible payment options designed for our couples just getting started in life which are sure to make a difference. Inquire with our studio for more information.


Q: What if we exceed our contracted time for our engagement shoot and/or wedding day coverage?
A: Standard rates apply for overtime. Overtime is billed at the rate of $175/hour per hour. But then again, we’re not clock watchers, so we won’t charge you if you go over by 5 minutes. We are very flexible in this area.


Q: Is there an additional fee if we pay via credit card?
A: Yes. The retail adjustment fee for all credit card transactions is 3.75% of the charged amount.


Q: If we cancel the wedding, will we receive our deposit/retainer back?
A: Unfortunately no. Once we take a deposit/retainer from you, we turn away other business. If you subsequently cancel, it is next to impossible to find somebody else as the actual wedding date draws closer. Your signed agreement and deposit/retainer are used to reserve the date.


Q: If we change our wedding to a different date, will we be able to use our deposit towards a future date?
A: Generally no, but this is taken on a case by case basis. The reason for canceling and our availability is taken into account. Also, if rates change from your original date to your new date, the new rates will apply.


Q: Are there travel fees associated with the engagement session and/or wedding day shoot(s)?
A: Travel within the Seattle area will incur no travel fee. This area is defined from Olympia, Washington to Blaine, Washington – and east of the Puget sound to Snoqualmie Pass. Anything outside this area will incur a travel fee:

  • Kitsap County and the Peninsula – $40 ferry fee ($120 for Photo Booth)
  • Eastern Washington – $150 travel fee

Why do you charge travel fees?
The primary purpose is to provide adequate compensation for our photographers for the additional time spent in travel. For Seattle area weddings, there is no travel fee. Trips to eastern Washington can’t take up most of the day, or may involve overnight accommodations. This is time for which we have to compensate our team. For this reason, coupled with the costs of reimbursing the team for the actual costs of travel, these fees are unfortunately necessary.

Seattle is surrounded by water, and we know that some locations require travel by ferry. Our studio charges the actual ferry fee cost we incur to service your wedding.


Q: Do you offer any discounts on weekday weddings, Sunday weddings, or weddings during the off-season?

A: One thing we’ve found is photographing a wedding in Seattle takes the same amount of work, irregardless of what day it falls on, or what time of year it falls on. You deserve 110% of our energy, no matter what day your wedding falls on. With that said, there are certain considerations we factor in when deciding whether to offer a discount, most of which has to do with the demand for your wedding date, how far out you are booking you wedding, and the likelihood of us booking you wedding date (based on historical data from our bookings).


Q: If I pay for my package in cash will we be able to avoid paying sales tax or receive a discount?

A: Unfortunately, collecting in cash does not exempt a photography studio from paying Washington sales tax on the amount of the package price when a physical product is delivered. If you come across a studio that is willing to be paid under the table, ask yourself where else are they cutting corners? Paying business and occupation taxes are a part of any business. We like to think of it as “doing our part”.

Hopefully that covers it. If you have any questions that aren’t answered on here, please contact us here.